Question:
Is it possible to open a Capitec Bank personal bank account online and only go into the branch to pick up your bank card? Is it possible to close a bank account without going into the bank in person?

Answer:
Because you need to have your fingerprints taken ? to afford greater security when you transact in-branch in future ? you need to open a Capitec Bank account in person. However, the process is quick and will take as little as 10 minutes as new client information is loaded digitally onto the system using an innovative paperless system. And you will be able to walk out with your card ? instead of having to come back another day.

Just remember to take along your South African ID book and proof of residence. If you?re not a South African resident, you?ll be required to show your passport or a permanent work or residence permit.

To close a bank account, you have to visit a branch in person. At some banks, like Capitec Bank, you also need to be present in the branch to make your last withdrawal (remaining funds) from your account. Moreover there is an agreement that needs to be signed when closing a bank account for both the banks and client?s protection.

With other online type accounts you potentially don?t have to visit the branch in person, but with a normal bank account you do.

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