Thousands came out in numbers to the Global Citizen event at FNB Stadium on 2 December 2018. After the event, many took to social media to complain about the lack of security in the precinct. Picture: @GlblCtzn/Twitter

JOHANNESBURG – Uber has apologised to Global Citizen festival-goers who criticised the cab-hailing service for increasing prices on the night of the event.

Uber had committed to not increasing rates on Sunday but some people had to pay over R1,000 for the same trips that cost them around R200.

Speaking to TalkRadio 702’s Bongani Bingwa, Uber’s general manager for sub-Saharan Africa Alon Lits said that credit card holders would be reimbursed and cash payers’ accounts would be credited.

“Given factors beyond our control, access to and from that pick-up zone was blocked, despite promises made that drivers would have access to that zone. Rather than leaving individuals stranded, we made the decision to activate dynamic pricing to incentivise more drivers to get to the area.”

Lits added that network coverage on the day was problematic.

“If drivers are cancelling for an inappropriate reason then there may have been access issues on the night. If there was an incorrect reason for a cancellation, then we’ll deal with that on a case by case basis.”

Source: EWN